Kigali Serena Hotel

The Serena is a luxury hotel offering for tourism a variety of dining options, pool, very good spa, bar and comfortable rooms. The breakfast buffet was outstanding. The staff was friendly and accomadating. I spent 2 nights in Kigali for site seeing and then departed for gorilla treking. The Serena was chosen by my tour company and they drove me around. I can't compare to other hotels or the use of ride hailing. The Serena was clean, safe, self contained. It did not appear to be within walking distance to anything special. I would recommend and stay again. Overall a good stay.

The Serena downtown Kigali is a popular hotel in town, and it has a very good reputation for stay-cations. My wife and I decided to try this out for our anniversary, and it was a pleasant stay. We had a nice massage in their spa and poolside drinks and dinner. The next morning, the breakfast was a very nice spread, and the front desk was able to arrange a late checkout, which was very much appreciated.

I liked everything the compound the breakfast and the staff are so friendly specially staff in ghe restaurant, however room service is poor I wanted coffee capsules that were not in gge room and I had to call four times before someone arrived with just two capsules after three hours waiting, I found this unacceptable from a high standard hotel like Serena, this of course will not stop me from coming back but just commenting for improvement,

Lovely spacious room. The breakfast was amazing, so much choice and something for everyone. The freshly made pancakes and omelettes were amazing. The pool and gym facilities were nice too. The staff were very helpful and accommodating too.

ok